Privacy Policy
Effective Date:1, January, 2025
Who we are: LG Mediaworks Inc, dba New Earth One Network, (“NEO,” “we,” “us,” “our”)
Website: https://academy.newearthone.com (the “Site”)
We care deeply about your privacy. This policy explains what we collect, how we use it, and the choices you have. Our guiding promise is simple:
- We never sell your email address or personal data.
- We do not share your email address with third parties for their own marketing.
- Payments are processed by secure, industry-leading providers.
- We use administrative, technical, and organizational safeguards to help protect your information.
If you have questions, please email support@newearthone.com
1) Information We Collect
We collect only what’s needed to deliver our offerings:
- You provide: name, email address, billing/shipping address (if applicable), payment method details (handled by our processors), account logins you create, messages you send us, survey responses, and any content you submit (e.g., reviews or comments).
- Automatically collected: IP address, device/browser type, pages visited, time on site, and cookies or similar technologies for analytics and site functionality.
- From purchases & memberships: product selections, order history, and access to courses/events you enroll in.
Payment data: Your full card/bank details are not stored on our servers. They are transmitted securely to our PCI-DSS compliant payment processors.
2) How We Use Your Information
We use your information to:
- Provide, personalize, and improve the Site, courses, events, and memberships.
- Process orders, subscriptions, refunds, and customer support requests.
- Send service and transactional messages (receipts, access links, schedule updates, policy changes).
- Share educational updates, newsletters, promotions, and event invitations only if you opt in—and you can unsubscribe anytime.
- Maintain security, prevent fraud/abuse, and comply with legal obligations.
We never sell your email address or personal data. We do not allow third parties to market to you using data collected from us.
3) Payment Processing
We use secure, top-tier processors (e.g., PayPal, Stripe, or Authorize.net) to handle payments. These providers meet stringent security standards (including PCI-DSS). Your payment details are encrypted in transit and processed on their systems—not stored on ours. Please review their privacy practices on their respective sites.
4) When We Share Information
We may share limited information with:
- Service providers/contractors who help us operate the Site, deliver emails, host content, run webinars, provide analytics, or fulfill orders (e.g., website hosts, email service providers, webinar platforms). They may only use the data to perform services for us and must protect it.
- Legal or safety requirements (e.g., to comply with law, enforce our terms, or protect rights, safety, or security).
- Business transfers (e.g., a merger or acquisition). Your information will remain protected under this Policy or a successor policy at least as protective.
We do not share your email address with third parties for their independent marketing.
5) Cookies & Similar Technologies
We use cookies and similar tools to keep you logged in, remember preferences, and understand how our Site is used so we can improve. You can control cookies through your browser settings. Some features may not function properly without certain cookies.
If required by your region, we display a cookie banner so you can manage preferences.
6) Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. While no system is 100% secure, we continuously review our practices and partners to support strong security.
7) Data Retention
We keep personal information only as long as needed to provide services, meet legal/financial obligations (e.g., tax and accounting), resolve disputes, and enforce our agreements. When no longer needed, we take steps to delete or anonymize it.
8) Your Choices & Rights
- Email preferences: You can unsubscribe at any time using the link in our emails or by contacting us.
- Access/Update/Delete: You may request access to, correction of, or deletion of your personal information.
- Do Not Track: Our Site may not respond to all “Do Not Track” signals, but you can manage cookies as noted above.
GDPR (EEA/UK) Rights
If you are in the EEA/UK, you have rights to access, rectify, erase, restrict or object to processing, and data portability. Our lawful bases include consent, contract, legitimate interests, and legal obligations. You may withdraw consent at any time (does not affect prior processing). You may also lodge a complaint with your local supervisory authority.
Controller: LG Mediaworks Inc, dba New Earth One Network
Contact: support@newearthone.com
CCPA/CPRA (California) Disclosures
We do not sell or share personal information for cross-context behavioral advertising as defined by California law. California residents may request to know, access, correct, or delete personal information, and limit sensitive personal information processing where applicable. To exercise rights, contact support@newearthone.com. We will not discriminate against you for exercising your rights.
9) Children’s Privacy
Our Site and services are intended for adults. We do not knowingly collect personal information from children under 13 (or under 16 in certain regions) without appropriate parental/guardian consent. If you believe a child has provided personal information, contact us to remove it.
10) International Transfers
If you access our Site from outside the country where our servers or providers are located, your information may be transferred internationally. We use appropriate safeguards (e.g., standard contractual clauses) where required by law.
11) Third-Party Links & Communities
Our Site may link to third-party websites, apps, courses, or communities (e.g., webinar platforms or social media). We’re not responsible for their privacy practices. Please review their policies.
12) Changes to This Policy
We may update this Policy from time to time. The “Effective Date” above shows when it was last revised. Material changes will be communicated by posting the updated Policy on this page (and, where required, by additional notice). Your continued use of the Site after changes means you accept the updated Policy.
13) Contact Us
New Earth One Network
a company of LGMediaworks, Inc
Email: support@newearthone.com
Mailing Address: PO Box 19571, Boulder Co, 80308